1. Where possible we shall aim to dispatch your order the same day if orders are placed before 3pm Monday to Friday and before 10am Saturday. In cases where we are unable to dispatch on the same day your order shall be dispatched the following day (excluding Sunday and Bank Holidays).
2. Once an order has been dispatched, we will notify you with your tracking information and the postal service provider.
3. Once we have passed your order to Royal Mail or any other third party postage/courier agent their terms and conditions apply. Any claims or lost items will be processed according to the postage/courier agent's procedures and claim processes. We will not be responsible for any delays or errors out of our control and made by the postal service.