We hold information about our customers as part of day to day business, acknowledging orders, delivering to customers, answering enquiries and organising training courses. We work with third parties who provide us with online shopping portal access and marketing our products, which means that they too may have access to customer information.
By placing an order with us, you are agreeing to provide us with your details, so that we may send you your products or book you on a training course. If you do not agree to us having your details for the purposes stated in this policy, you should not place an order.
In order for us to do business over the internet, we have third party partners who provide us with access to online shopping portals so that we can take orders and fulfil them. They also take payments on our behalf.
We use social media to make reordering easier and advertise our products. Our marketing partners may use positive comments and feedback left on social media as part of ongoing marketing and advertising campaigns we run from time to time.
What we do with your information
We use the information you provide us with to be able to take your orders, confirm them and deliver them. We have contact details to confirm training bookings, contact you if we have a problem concerning your orders and to contact you with responses to any enquiries you may make.
Managing your information
We do not hold or retain payment information or any bank details, these are managed by our shopping portal partners, who have their own privacy policies and data management procedures. We have up to date anti-virus software which is regularly used and facilities for backing up our computer equipment so that we can keep our business data and records safe. We do not retain customer records, those are held by our partners.
If we have received emails making enquiries, complaints or positive comments, we keep them in order for us to respond to you and follow up any ongoing or new enquiries or issues. Emails that have not been the subject of further correspondence are deleted after a year, if not sooner. We do not keep lists of email addresses or other contact details in databases.
What happens if you no longer want us to hold your details
If you no longer want us to keep your details please let us know by contacting firstname.lastname@example.org and we will delete any details we have for you.